Refund Policy

14-day refund window

For app subscriptions that do not include a free trial, you may request a full refund within 14 days of purchase if the software does not work as described and we cannot resolve the issue in good faith.

Trials & non-refundable purchases

Products sold with a trial period are non-refundable after the trial ends. Promotional or discounted purchases may be marked non-refundable at checkout.

Subscriptions & cancellation

You can cancel future renewals at any time from the billing portal linked in your purchase receipt, or from the billing section of your Faizatech account. Cancelling stops future charges; access typically continues until the end of the period you have already paid for. Refunds for partial subscription periods are not offered except where required by law or covered by the 14-day window above.

Who processes your refund

Our applications are sold through Paddle, our external merchant of record, which takes payment and issues your invoice. Approved refunds are returned to your original payment method by Paddle, and it is named on the checkout page and on your receipt.

Payments you take from your own members

This policy covers what you pay Faizatech. It does not cover payments you collect from your own site members through MemberFlow—those run on your own Stripe account, and refunds to your members are issued by you from Stripe under the refund policy you publish to them.

How to request a refund

1. Email contact@faizatech.com or use our contact form with your order email and order or license details.
2. We will review your request within two business days.
3. Approved refunds are processed to your original payment method by Paddle, our merchant of record.

Contact

Questions about refunds? Contact us at contact@faizatech.com or via our Support page.